Ticketmaster Mexico will face substantial fines over issuing tickets concertgoers were unable to use during Bad Bunny’s final tour dates in Mexico City for his “World’s Hottest Tour.” Gizmodo reports that 1,700 fans were unable to catch Bad Bunny’s tour over the weekend at Estadio Azteca. The Federal Attorney’s Office for Consumers (Profeco) is fighting on behalf of those customers and has charged Ticketmaster Mexico with picking up 100% of the costs of the tickets, plus an additional 20%. An additional fine is coming.
While Ticketmaster Mexico categorized the incident as “the result of the presentation of an unprecedented number of counterfeit tickets,” some officials believe Ticketmaster was simply overselling the venue and lining its own pockets. Estadio Azteca, the largest stadium in Mexico and all of Latin America, can fit some 80,000 fans with a maximum capacity of 87,523. In an interview, Profeco head Ricardo Sheffield claimed that Ticketmaster Mexico issued the “counterfeit” tickets themselves.